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#1 Touchpoints

Book Definition:

Refers to ephemeral or real points of interaction between stakeholders (users, service providers, etc.) in a designed experience. Touchpoints are how designers pinpoint, assess, reflect, and redesign all the different steps in a situation or text as the potential audience will encounter it. 

My Definition: 

Interactive points in a design that direct a user from one place to another within the design. The touchpoints guide a user to where he or she needs to go depending on his or her choices she makes with each point.

Example:







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